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Fri, 2010-06-11 17:50Jim Hoggan
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BP’s Crisis Communications Strategy Is Fundamentally Flawed

How a company handles a crisis is the ultimate test of its character. 

Does it accept responsibility for mistakes or bad decisions, work to make amends and to improve its practices moving forward? 

Or does it resort to what I call Darth Vader PR, launching a public relations offensive to spin the public, seeking to deflect legitimate criticism?

If you fail this crisis communications test, as BP has recently, it usually indicates underlying character problems in your organization.  It demonstrates that you are out of touch with the momentous shift of social norms towards a more sustainable economic and environmental future. 
 
The New York Times reported recently that BP CEO Tony Hayward is in the crosshairs for his repeated gaffes and BP’s alleged cover-ups:

“Instead of reassuring the public, critics say, Mr. Hayward has turned into a day-after-day reminder of BP’s public relations missteps in responding to the crisis…
Mr. Hayward and the company have repeatedly played down the size of the spill, the company’s own role in the April 20 explosion of the Deepwater Horizon, and the environmental damage that has occurred. At the same time, they have projected a tone of unrelenting optimism despite repeated failures to plug the well.”


There’s a word for that ‘unrelenting optimism’ in the face of total failure to get the job done – incompetence.  BP not only can’t plug the blowout, the company can’t even express genuine concern about the impact of its growing mess.  There’s a word for that too – insincerity.

Thu, 2010-05-06 10:42Jim Hoggan
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Freak April Rain Showers Hit Canadian Arctic

While the Gulf of Mexico continues to choke on oil from a man-made disaster, the Arctic is experiencing another form of man-made onslaught thanks to climate change. 

Late last month, British explorers hiking in the Canadian Arctic reported that their ice base off Ellef Ringnes Island had been hit by a three-minute rain shower.  A team of Canadian scientists camped about 145 km west also reported being hit by rain at the same time.

Pen Hadow, the British team’s expedition director, told Reuters, “It’s definitely a shocker … the general feeling within the polar community is that rainfall in the high Canadian Arctic in April is a freak event.”

Hadow, whose team is gathering data on the effects of climate change on the Arctic Ocean in the Catlin Arctic Survey, said that “scientists would tell us that we can expect increasingly to experience these sorts of outcomes as the climate warms.”

Tue, 2010-04-20 09:42Jim Hoggan
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Oil Sands Newest PR Push Doomed to Fail - Again

The recently launched Astroturf platform AlbertaIsEnergy.ca is yet another faulty step by the captains of the Alberta oil and gas industry – people more interested in ill-advised public relations campaigns than in coming to grips with the challenges facing their industry.

AlbertaIsEnergy.ca is the website and foundational platform of a new PR push, launched last week by a group of industry associations closely tied to Alberta oil and gas. The campaign was launched with a Calgary Chamber of Commerce speech by Dave Collyer, the President of the Canadian Association of Petroleum Producers (CAPP).

Let me concede this right off the bat: the executives who control CAPP have every right to launch PR campaigns. They have a responsibility to their members – even to their members shareholders and employees – to make their point of view known in the community. But they also have a responsibility to do so in a transparent and forthright fashion.

Mon, 2010-04-05 09:08Jim Hoggan
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The Smoking Guns and Blue Dress Moments of Climategate

In the days and weeks following the theft of climate scientists’ emails from the University of East Anglia’s Climatic Research Unit in November, climate change skeptics and deniers flooded the blogosphere and mainstream press with reactions suggesting that the ‘scandal’ had proven global warming was a myth. 

In many instances, the reactions sounded like a choreographed choir singing from the same sheet of talking points, or at least the same sheet of of well-worn memes and cliches, like ‘smoking gun’ and ‘final nail in the coffin.’

The Desmog team took a look at several unique phrases that flew around the denier echo chamber in the aftermath of the CRU email hack, and how those memes were often adopted by the mainstream media as a result.  Here is a sampling of what we identified:

Wed, 2010-03-31 14:32Jim Hoggan
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Phil Jones Exonerated by British House of Commons

The British House of Commons today issued a report exonerating Professor Phil Jones, the director of the Climatic Research Unit at the University of East Anglia.  Dr. Jones was embroiled in controversy following the theft of internal emails and documents from the University’s servers in November of last year. 

The report states that “the focus on CRU and Professor Phil Jones, Director of CRU, in particular, has largely been misplaced,” and that Dr. Jones’s actions were “in line with common practice in the climate science community,” and the CRU’s “analyses have been repeated and the conclusions have been verified.”

Fri, 2010-03-26 10:01Jim Hoggan
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Greenpeace Releases 20-Year History of Climate Denial Industry

Greenpeace released a terrific report today on the 20-year campaign by polluters to mislead the public by creating the climate denial industry. 

The new report succinctly explains how fossil fuel interests used the tobacco industry’s playbook and an extensive arsenal of lobbyists and “experts” for hire in order to manufacture disinformation designed to confuse the public and stifle action to address climate change.

In the report, titled “Dealing in Doubt: The Climate Denial Industry and Climate Science,” Greenpeace provides a brief history of the attacks waged by polluting industries against climate science, the IPCC and individual scientists.

ExxonMobil deservedly gets special attention for its role as the ringleader of the “campaign of denial.”  As Greenpeace has documented meticulously over the years with its ExxonSecrets website, ExxonMobil is known to have invested over $23 million since 1998 to bankroll an entire movement of climate confusionists, including over 35 anti-science and right wing nonprofits, to divert attention away from the critical threat of climate disruption caused largely by the burning of fossil fuels.

The report, authored by Greenpeace climate campaigner Cindy Baxter, calls out by name a number of key climate skeptics and deniers who have worked with industry front groups to confuse the public, including S. Fred Singer, John Christy, Richard Lindzen, David Legates, Sallie Baliunas, Willie Soon, Tim Ball, Pat Michaels and many other figures familiar to DeSmog Blog readers.

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